Help Knowledge Base

Selecting a Card

Registering Online and Creating Your Account

Placing an Order and Online Payment

Receiving Your PIN and Dialing Instructions

Using Your Calling Card

Common Solutions to Problems

Account Options and Rewards

Distribution: Wholesale/Affiliate

Our Phone Cards Glossary

1. Selecting a Card

• Why should I buy a phone card online?

• Different kinds of calling cards.

• Finding the best rate.

• Finding the right phone card.

• Charges applied to phone cards.

2. Registering Online and Creating Your Account

• Why do I have to register or create an account?
• How do I register or create an account?
• What if I submitted my registration information, but didn't receive any confirmation from you?
• How many accounts can I create?
• What if I forgot my password?
• I want to change my email, what shall I do (for existing customers)?
• What if I want to change my registration information or my profile?

3. Placing an Order and Online Payment

• How do I place an order online?
• How can I pay?
• Is it secure to buy online?
• What is the CSC code?
• My payment does not go through, what should I do?

4. Verification

• Why must we verify an order?/What does verification process mean?
• How long time does it take to complete the process of verification?
• What benefits do You get as our Verified customer?
• I am a Verified Customer, but received a letter from You regarding verification?

5. Receiving Your PIN and Dialing Instructions

• How do I get my phone card?
• How long does it take to receive PIN and Dialing Instructions since an order was approved?
• What to do if I didn't receive my PIN in 15 minutes?
• Lost my PIN and Access number, where can I find this information?

6. Using Your Calling Card

• How do I place a call?
• How do I know if a card has Local Access numbers?
• Is there any difference between calling from cell phone or landline phone?
• Calling from a payphone.
• Calling from Alaska, Hawaii, Dominican Republic, US Virgin Islands, Canada, Puerto Rico.
• Use speed dialing to save your time and simplify the dialing process.

7. Common Solutions to Problems

• Who should I contact if I have problems with my calling card?
• Why is the total number of minutes less than I saw on the website?
• What if I was charged minutes even though the call did not go through?
• What if I did not get a good connection?
• What if I received a message that the PIN is invalid?

8. Account Options and Rewards

• For information regarding creating an account and modifying your profile please click here.
• "Purchase Reports"
• "My Permanent PINs"
• "Rewards Account"
• "My Profile"

9. Distribution : Wholesale/Affiliate

• Wholesale
• Online distribution: Affiliate program
• Online distribution: Pushline.com

10. Our Phone Cards Glossary

12. Frequently Asked Questions

Customer Service